今年做了8个月的项目（上百万美元）月底进入尾声，九月是stablization阶段，主要就是修修补补。亚太区的高级服务经理也因此专门来到新加坡访问，晚上被我和一个SP的合作方拿出来喝酒，聊了很多，体会不少。 Continue reading
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Monthly Archives: July 2008
The dusk at Biopolis
Going home late, and found office area at Biopolis is also beautiful at nightfall. There’s always surprise in life, the question is how and when you will realize it.
Singapore NDP 2008
Thoughts on managing helpdesk service
In today’s leadership meeting, IT team discussed on how to help customers better approach IT. The IT director highlighted two expectations.
Category A: We open more channels for customers to requests IT help and addressed it is not user friendly to ask users to submit a ticket if user has explained the request to the helpdesk in person.
Category B: The other concern is a simple request (i.e. reset password) would need 1-2 days to complete. Though the service is within SLA, it is difficult to understand why it take that long for a two-minutes task.
ZT: 新冷战、通货膨胀与2009年亚洲金融危机爆发
转自：刘军洛 （我所尊敬的经济人）
2007年6月30日笔者在博客《2008年终结日与我们》一文中，写下这么一段话：“中美金融之战的结果是，2008年中国股市削价一半，中国房价涨疯，中国物价涨疯。这场金融战争要打三年或四年，中国才可能彻底无回天之力。而在2008年~2009年，美国对冲基金将在美联储的配合下，冲击东盟货币，这是第一站。而后在日本央行配合下，全力冲击人民币。我们的力量是什么，每个人在自保中强大，让星星之火去反扑，记住不要觉得这离你很遥远，明天你就将身处美国的关爱中”。
First thing as service manager
What’s the most important thing as service manager?
READ THE MASTER SERVICE AGREEMENT!!
Working with architect
In a IT project context, architect may be your best friends to provide quality solution, but it may also be a most fierce attacker when he is not satisfied with your solution. Recently, I have the regional architect as my best supporter, but experienced heavy attack from global architects. ^_@
Here are some tips on how to make architect your best source of help.
Some good suggestions from my boss
On passing message from others:
When we are passing somebody else’s opinion to other, it is important to carefully manage what to share and what not to share, or share to what extent (当说则说，不当说则不说). A easy way to make such judgment is to proceed as if the original person were on the spot.
On managing my own workloads
Currently I have done a lot things that should be someone else’s responsibility. It would be better to leverage more on EIS and other internal teams to deliver. It may be our courtesy to help with goodwill, but it will cultivate wrong assumption and habits. Things should still be done by who’s accountable for it. It is better to make it a practice, and my role is to drive the over service and ensure people do it as I need (that’s leadership).
开车看远方
最近学车，教练老说我很紧张，手把握方向盘太紧。观察半天发现，我的注意范围就是二十米以内，使得要求反应很快，当然紧张。教练要求我看远一些，跑得越快要看的越远，才会放松，试一试，果然帮助不少。
转念一想，现在管理的东西，为什么有时候忙的焦头烂额，其实很多时候原因相同，不由得又想起以前一位资深经理给我的忠告：engineer zooms in, manager zooms out.
Port 80 blocked a few minutes after reboot
One internet issue has been bugging me since a few weeks ago. My IE/Firefox seems to be blocked for any website using port 80 a few minutes after reboot.